Booking and Cancellation Terms and Conditions
The person who completes the booking form is ‘the client’ and is therefore subject to the booking and cancellation terms and conditions.
Participant details must be for the person attending the course, the client is responsible for providing the correct details so Ali Pennington Makaton Tutor can contact the participant directly. Failure to provide the correct information may result in the participant not being able to access the training and if this occurs, Ali Pennington shall not be responsible.
By submitting the booking form via email, the client agrees to the dates and times booked.
In the case of invoicing an organisation, once a booking form has been completed the client is obligated to transfer the invoice to their administrator and secure prompt payment.
Payment terms will be on the invoice. Late payments may incur a fine.
Please note that any cheques need to be made out to: Miss Alison Pennington
All invoices are payable without any discount or payment plans of any kind unless otherwise agreed in writing.
Ali Pennington, Makaton Tutor, reserves the right to cancel or postpone the course at short notice, in the case of Ali Pennington cancelling the course the client will be offered an alternative course or a full refund.
Ali Pennington cannot be held liable for any costs the client may incur in arranging travel and/or accommodation in relation to the course should the course be cancelled or postponed.
Cancellation by the Client or Participant:
Cancellations must be received in writing and Ali Pennington will accept the cancellation based on the date it is received in writing.
In the event of the client wishing to cancel a booking, they are subject to the following charges plus any costs already incurred by Ali Pennington:
Virtual courses: 15 days' notice for full refund In-person courses: 30 days' notice for full refund
No refund if less than 14 days before event;
50% refund 14 to 29 calendar days prior to commencement of the course.
In the case of costs being incurred by Ali Pennington and retained at the point of cancellation, Ali Pennington will produce copies of any documentation and receipts and make them available to the client.
NO REFUNDS will be given due to mechanical failure on your part, please ensure your internet has a stable connection and your camera, mic and speakers are tested and working PRIOR to training.
Participant Illness or Absence:
Should you suffer illness on the day of the course, you must contact the trainer via text or email on or before the training day to let them know. Ali Pennington is under no obligation to provide you with an alternative date, as sickness or absence is classed as cancellation on day 0 and therefore subject to 100% course fee cost.
However, if Ali Pennington has spaces on another course, she will try to offer you an alternative date. These will be offered on the basis of what space we have available and may not include some of our popular dates, times or your preferred venue.
Cancellation terms do not reinstate. Cancellation is based on the original course date and therefore if you are unable to attend your alternative date for any reason you will not be entitled to a refund and will not be offered another alternative.
Where Ali Pennington can offer alternative dates, they will only do so for 1 year after the original date of the course. If in that time you do not find a suitable date, or you do not attend your agreed course, you will not be offered an alternative.
Should the client wish to transfer onto an alternative course date prior to their original course date, the request must be put in writing and must be made at least 30 days for in-person courses, or 15 days for online courses, prior to commencement of the course.
Ali Pennington will try to accommodate the request where possible. Only one transfer request per person will be received.
If you wish to transfer your booking to someone else, you must email the name, email address and mobile number of the person taking the place at least 24 hours before Day 1 of the course.
It is the Clients responsibility to ensure that the new participant has also received any manuals and resources that were sent to the original participant in time for the course start.
Ali Pennington reserves the right to change the Booking and Cancellation Policy. Any changes will become effective on the date it is published on Ali Pennington’s website.
Welcome to my page. I am currently delivering training online, offering Level 1, 2, 3 and 4 and taster/introduction sessions via ZOOM.
I am also available to book for private staff training at a time to suit you.
I look forward to seeing you all soon and thank you so much for your continued support!
To register your interest and to book please email: email@example.com
Take care and stay safe, Ali.